FAQ

Welcome to The Thread Club! We’re here to provide answers to some common questions you may have about our website. If you don’t find the information you’re looking for, feel free to contact us for further assistance.

1. Where is The Thread Club located?
   The Thread Club is based out of California, United States.
   
2. Do you ship internationally?
   No! currently, we are not selling internationally.
   
3. How much does shipping cost?
   We offer free shipping on all orders within the United States.
   
4. How long will it take for my order to arrive?
   Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery times vary depending on your location. You can expect your order to arrive within 3-7 business days.
   
5. Can I track my order?
   Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment.
   
6. What if I need to return or exchange an item?
   We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange the item within 30 days of delivery. Please see our Return Policy for more information.
   
7. Are all of your products authentic?
   Yes, we guarantee that all of the products sold on our website are authentic and sourced from reputable suppliers.
   
8. Do you offer discounts or promotions?
   Yes, we occasionally offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest promotions.
   
9. How can I contact customer support?
   If you have any questions or concerns, our customer support team is here to help. You can contact us via email at: purchasing@thethreadclub.net or through our Contact Us page on the website.
   
10. Do you offer gift cards?
    Yes, we offer gift cards that can be purchased and used on our website. Gift cards are a great way to give the gift of streetwear to your friends and family.

We hope this FAQ page has been helpful in addressing your questions. If you need further assistance, don’t hesitate to reach out to us. Thank you for choosing The Thread Club!